FAQ - Commonly Asked Questions

  • The Basics

  • Why do I need to verify my business when purchasing?

    Because of fraudulent purchases in the past, we can not longer sell our products to individuals with a generic email account.

    We HIGHY recommend using a business email when registering your VintageCAD account.
    If you have registered on our site with a gmail, yahoo or any other free email service, you will be required to send in proof of business entity before your order can be processed.

    Proof of business registration can be a;
    Any State or Federal registration form such an "Articles of Incorporation" , "Business Name " registrations, even utility bills in your company's name with your shipping address.

  • I'm an individual, can I still purchase item on VintageCAD?

    Unfortunately no. However if you are a student or teacher you can purchase educational versions of software products direct from the manufacturer. Look for links on the manufacturers site for more info.

  • What does "Pre-Owned" condition actually mean?

    First "Pre-Owned" does not necessarily mean "Used". In some cases pre-owned items have never been used. They have only been purchased and/or registered before under someone else's name. 95% of the items we sell are in pre-owned condition. 100% of our products are guaranteed to install and activate on your computer as designed.

  • What happens if my installation does not work or is not compatible with my operating system?

    Sometimes problems do happen. Try these simple steps.

    Here is some troubleshooting you can do yourself before contacting us:
    1. Disable Anti-virus software - Some issues are caused by anti-virus software like McAfee. McAfee is not compatible with Autodesk licensing functions. We recommend installing Microsoft Defender for Windows and using that as an anti-virus application. Its free and its free.

    2. Remove any newer versions - Be sure to uninstall any newer versions or trials of the software you have purchased prior to installing your purchased item.

    If you still have problems, we can help, visit our support page for assistance.

  • Can I register my purchase in my name?

    Due to how some manufacturers handle registrations and the age of the software, in most cases that will not be possible. Sometimes we purchase items in a bulk and individual registrations are not possible. All items are registered to us so support from the manufacturer will be available through our account.

  • What happens if I can't activate my software?

    Sometimes, activation issue do occur. Contact us and we can take care of 99% of most issues. If for some reason we are unable to resolve the issue, we will issue a complete refund for your purchase.

  • Will I receive a physical package of my purchase?

    Yes, absolutely. This is what separates use from fraudulent vendors that claim to have the same products as us. You will also have a choice at checkout to get a download-able version of your purchase so you can get your product with 24 hrs.

  • I've purchased an item and specified a download option but I have not received my download link?

    Processing orders is not instantaneous. We have to manually attribute and verify all accounts before an order can be released.
    If you have placed the order before 3 pm EST, you will get the link with your download and license on the same day. Otherwise you will received it on the next business day.

    Orders placed on weekends will be processed on the following business day (Monday)

  • Orders & Delivery

  • When can I expect my order to arrive?

    Download-able Items will be received with your license on the same or next business day depending on the time your placed your order. If your order was placed after 3 pm EST you will receive a link on the following business day.

    Shipped items will be received according to your specified shipment method plus 1 business day for order processing. Once your item ships, you will receive a tracking number via email from us so you can track your package.
    Be aware, the post office usually takes 1 day to submit tracking data to their site.

    Orders placed on weekends will be processed on the following business day (Monday)

  • Was my order placed?

    If your order was placed successfully, you will receive an email confirmation and you should see an Order Confirmation page with an order number after you placed your order. Please check you spam folder if you did not get it in your inbox. If you did not receive an email, your order was not placed.

  • I haven't received my item.

    Please check the shipping link with the package tracking link. Sometime the post office is not able to deliver the item and are storing it at their location. Sometimes calling your local post office can resolve most delivery issues.
    If an item was marked as undeliverable please contact us and let us know.

  • Can I ship to a 3rd Party or Drop Ship my purchase?

    Unfortunately not. Because we need proof that you have received the item, We can only ship to the registered name on the order. Sometimes but rarely do we make exceptions.

  • Who takes care of shipping?

    We ship via US Postal Service. International Shipments are also shipped via USPS.

  • How do returns or refunds work?

    Basically if you have not activated, opened or downloaded your purchase you can receive a 100% refund for your order within 14 days.
    For more details on our return policies and process please visit our Return and Exchanges Page.

  • How does your Next Day Delivery service work?

    If you need your product fast we recommend clicking on the "Download" option at checkout. Even when purchasing Express Next Day shipping, it takes 1 business day to process your order so you the soonest you can physically receive your order is 2 business days.

  • When will my order ship?

    Orders placed before 3 pm EST will be shipped on the following business day. Orders placed AFTER 3 PM EST will be shipped in 1-2 business days.

  • Account

  • How do I change my password?

    Click on the Sign-In link at the top right of the page and select the "My Personal Information" section. Enter your old password and your new password at the bottom of the page.
    If you have forgotten your password there is a link on the sign-in page to reset your password. Forgot your password?

  • How do I delete my account?

    Normally there is no reason to delete your account since it has a record of your transaction, but if you need to delete your account, send us an email or contact us and we will delete your account.

  • How do I check on my order?

    You can follow the links in the order confirmation links and visit our website and go to the bottom of the page and click on the "My Order" link My orders

  • I forgot my password. How do I reset it?

    If you have forgotten your password there is a link on the sign-in page to reset your password. Forgot your password?

  • Payments

  • What payment methods do you accept?
    We accept the following credit card including VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.
    We DO NOT ACCEPT checks, Purchase Orders. On some occasions we will accept bank wire transfers from existing customers
  • Why did my credit card payment fail?

    When using a credit card please be sure the shipping and billing address and zip match the address you have on file at your Bank or Credit Card company. We only ship to the billing address on the card. You can add additional shipping addresses to your card by calling your credit card company and retrying your payment. If you still have issues, please contact us.

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